City RX Pharmacy, Inc. ("City RX," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy ("Policy") describes how we collect, use, share, and protect the information you provide through our website, mobile applications, forums, blogs, platform, and other online or offline services (collectively referred to as "Services"). By using City RX’s Services, you agree to the data practices outlined in this Policy.
Scope of This Notice
This Privacy Policy applies to your use of City RX’s Services, including our pharmacy services, prescription delivery, and related communications. Any capitalized terms used in this Policy and not otherwise defined shall have the meanings provided in the City RX Terms & Conditions, which are incorporated by reference into this Policy.
Collection of Personal Information
We may collect Personal Information, which means information that relates to an identified or identifiable individual. We collect personal information from you directly when you use our Services, including when you register for an account, request a prescription, or communicate with us by phone, email, or SMS.
Information You Provide
- Personal Information: Includes your name, address, phone number, email address, date of birth, payment information (credit card number, billing address), and other contact details.
- Health Information: Includes your prescription information, medical history, allergies, insurance details, and the name and contact information of your healthcare provider(s).
- Communication Preferences: Includes your consent for receiving communications such as SMS messages, email, and phone calls regarding your prescriptions, deliveries, health reminders, and promotional offers.
Information We Collect Automatically
We may automatically collect information about your device, usage, and interaction with our Services, including:
- IP address, device identifiers, and browser type
- Information about your device and operating system
- Referring URLs and access times
- User activity within the City RX platform
This information is used to improve the performance of our Services, analyze usage patterns, and ensure the security of our Services.
Cookies and Other Technologies
Our Services use cookies, pixel tags, and other technologies to improve your experience and personalize content. These technologies allow us to:
- Recognize you across devices
- Remember your preferences
- Track usage to improve functionality and performance
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Services.
How Personal Information May Be Used
We collect and use your Personal Information for several purposes:
- To Provide Pharmacy Services: Including prescription fulfillment, medication delivery, and health reminders.
- Administrative Purposes: Such as improving our services, ensuring compliance with legal obligations, preventing fraud, and verifying identity.
- Marketing: We may use your information to send promotional offers, health tips, or updates about new services. You can opt-out of marketing communications at any time.
- Anonymous & Aggregated Data: We may aggregate your information to create anonymized data for research, analysis, and business purposes. This data is not personally identifiable.
How Personal Information May Be Shared
We may share your Personal Information in the following ways:
- Service Providers: We may share your information with third-party service providers that help us operate our Services, including payment processors, delivery services, and IT support providers. These providers are only permitted to use your information as necessary to perform their services for us.
- Healthcare Providers: With your consent, we may share your health information with your healthcare provider(s) to coordinate prescription fulfillment and treatment.
- Legal and Regulatory Disclosures: We may disclose your information as required by law, or to protect the safety and security of our Services or customers.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of the transaction.
SMS Communications & Consent
In compliance with the SMS TCR (The Campaign Registry), we collect your phone number and obtain your express consent before sending SMS communications related to your prescriptions, health reminders, and pharmacy services.
Consent for SMS Communications
We collect your consent for SMS communications through the following methods:
- In-person: During registration at our pharmacy or at our office
- Phone: When you provide your phone number over the phone
- Online: Via an online form on our website or mobile application
Opt-In Language for SMS Communications
By providing your phone number, you consent to receive SMS messages from City RX Pharmacy regarding your prescriptions, medication reminders, and pharmacy services. You may opt-out of receiving these messages at any time by replying "STOP" to any message.
Opt-In Process
- For In-Person Consent: You will be asked to sign a paper consent form.
- For Online Consent: You will be asked to check a box indicating your agreement to receive SMS communications.
- For Phone Consent: Your verbal consent will be recorded when you provide your phone number.
We will retain records of your consent, which may include a signed paper form, a digital record, or a recorded phone call.
Security of Your Personal Information
We implement administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your Personal Information:
- Right to Access: You may request a copy of the Personal Information we hold about you.
- Right to Correction: You can request that we correct any inaccurate information.
- Right to Deletion: You can request that we delete your Personal Information, subject to applicable legal requirements.
- Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the opt-out instructions included in those communications or by updating your preferences in your account.
To exercise these rights, please contact us at cityrxp@gmail.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through our website or by email. We encourage you to periodically review this Policy to stay informed about how we are protecting your information.
California Residents
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: Request details about the Personal Information we have collected about you.
- Right to Delete: Request that we delete your Personal Information.
- Right to Opt-Out: Opt-out of the "sale" or sharing of your Personal Information.
To exercise your CCPA rights, please contact us at cityrxp@gmail.com or call (323) 537-8970.
Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
City RX Pharmacy, Inc.
7643 Atlantic Ave Ste A
Cudahy, CA 90201
Phone: (323) 537-8970
Email: cityrxp@gmail.com